FAQ

Our roll-off boxes are more box-like, meaning they are shorter length-wise and taller height-wise than most other companies. This gives us the advantage to put them in tighter spots than most. Great for short driveways or where space is at a minimum. We also recommend packing the box like a moving van, you get more out of it. Throwing items in randomly creates air pockets, and wastes space and your value. 1 cubic yard is equal to the size of a typical washer or dryer. Please see question 2 below for box dimensions. *Please Note – Although the box lengths are given, it takes more length to actually place the box. The boxes “roll-off” the rear of the truck. This will require an additional 30′ to 50′ to place. On the street this will be approximately 4 car lengths.

5yd Box – (11′ long x 7′ wide x 2′ high) Capacity – 5 cubic yards (approximately 1½ full size pickup truck loads) Tonnage Limit – 1 Ton* 10yd Box – (10′ long x 7′ wide x 4′ high) Capacity – 10 cubic yards (approximately 3 full size pickup truck loads) Tonnage Limit – 2 Tons* 14yd Box – (13′ long x 8′ wide x 4′ high) Capacity – 14 cubic yards (approximately 4½ full size pickup truck loads) Tonnage Limit – 3 Tons* 20yd Box – (22′ long x 8′ wide x 4.5′ high) Capacity – 20 cubic yards (approximately 6 full size pickup truck loads) Tonnage Limit – 4 Tons* 30yd Box – (20′ long x 8′ wide x 5′ high) Capacity – 30 cubic yards (approximately 7 full size pickup truck loads) Tonnage Limit – 5 Tons* 40yd container – (20 x 8′ wide x 7′ high) Capacity – 40 cubic yards (approximately 8 full size pickup truck loads) Tonnage Limit – 6 Tons* *Extra fees apply when exceeding tonnage limits. Please do not put any dirt/concrete in these boxes as it will substantially increase your final tipping charge. Ask us about our flat rate boxes for the removal and disposal of heavier items like dirt, concrete, slate, brick rubble or substantial amounts of drywall/roofing. Let us know what your needs are and our professional staff will get you the best box and the best price.

We should first mention what you CANNOT put in our boxes! NO: Tires, car batteries, chemicals (lawn products, pesticides, etc.), hazardous materials, liquids (paints, paint thinners, etc.), freon devices (refrigerators, freezers, and air conditioning units unless they have been evacuated of freon and tagged by a licensed technician), gas or propane tanks or bottles, or engine parts with oil or gas still in them.* *Extra fees or rejection of the load will apply if these items are found in the boxes. YES: Construction debris like wood (non treated lumber), drywall, carpet etc. Household material including stoves, washers and dryers, glass, tile, TV’s, computers, and furniture. Call us if you have specific concerns or needs. Special concerns – creosote lumber, pilings, rail road ties, asbestos, roofing shingles, brick, block, slate, concrete or dirt. We have special pricing for some of these types of materials.

Construction debris is any material used in the construction or what is physically attached to the house. That includes guttering, windows, cabinets, doors, sheet rock/plaster and even carpet.

MSW stands for Municipal Solid Waste. This is the trash you throw out everyday in your weekly trash pickup. This also includes some household furnishings.

Our boxes can be kept for up to 5 days. There is a $12.00 per day charge after 5 days.

Call us if you want to keep the box any longer than the specified timeframe. If we can spare the box, we will gladly allow a few extra days. We however cannot guarantee we will be able to allow any extra time. Normally we charge an extra $12.00 per day to keep the box. Please make sure that you are completely finished when calling into our office to schedule pickup, and that the area is clear for us to access the box.

Yes, we prefer you call us to schedule pickups. If you are done with the box earlier than expected, give us a call and we will schedule an early removal.

Call on us for a switch out. We will bring an empty box and remove the full box. You will have to pay the full price for the second box. Our business works on pricing per box (no re-fills), and is based on delivery/pickup expenses, and the dumping fees which we pay.

Tipping fees are getting higher and higher! Our tipping fee is $75 per ton over the allotted tonnage. We will not burden you for .25 or less over tonnage. Please be advised, when you agree to accept our service, you agree to pay any overweight. The entire industry works from a tipping tonnage system. When the box removed from your service address is taken to the recycling transfer station, where it is weighed, and a weigh ticket is given to the driver who performed the service. Please following our loading procedures, citations/fines for overweight boxes are the responsibility of the customer. Please call us if you need to remove especially “heavy” materials: dirt, roofing, drywall, concrete, etc.

We accept C.O.D. and all major credit cards (Visa, Mastercard and Amex) at delivery. You must be on location to pay C.O.D., or if you have special placement instructions. If you pre-pay by credit card (Visa, Master Card, Amex), you do not have to be on location. We do require a signed service ticket when placing our boxes, if you cannot be onsite to sign our ticket, please have a fax number or email address available when ordering. If you will not be onsite, it is best to place something like a cone, trash can or small sign to help our drivers know exactly where you want the box. Please when ordering, give us alternative options, sometimes we cannot place due to safety or damage concerns.

We have restrictions by the Ministry of Transportation (M.O.T.) on what we can haul. Any items above the top of the box will be removed for pickup, or you will be requested to off load material before we can safely haul the box. Please Note: The box is your responsibility while in your possession until the time we pick it up. Make your neighbors aware that it cost you money to rent it, and it is not a community cleanup event. A tarp often times help keep down the amount of people trying to help you load “your” box.

YES. Most of our boxes have rear rollers that help them “roll-off” onto the ground. Our boxes weigh anywhere from 1,000 to 10,000 lbs. depending on size. We would prefer to place the boxes on hard surfaces. Lawns may appear dry, but often with rain, the boxes or our trucks can sink into the ground. Asphalt driveways under the hot summer sun, can have divots left in them from the weight of the boxes. Often putting a piece of plywood (not supplied) down for the box rails to sit on will cut down on possible scratching or scarring of driveways, or ruts in dirt. WE ARE NOT RESPONSIBLE for damage done due to placement or pickup of our boxes. We will not cross other neighbors property lines without a signed “property damage liability waiver form” from the property owner. Our Drivers have the right to deny placement in areas that they deem “unsafe”. Call us if you have concerns on where to place your box.

Our drivers have over 160 years of combined service experience. We give them every latitude on placement of boxes. Sometimes with the turn radius of the truck, and the length of the needed area, we cannot safely access certain areas. Also consider the “boom” on our trucks has to raise approximately 30 ft in the air to off-load our boxes. Low hanging power lines, tree branches, car ports, or garages can impede this from happening. We do not like to have to tell you “it won’t go there”, but our expert drivers have the experience to ascertain a safe and proper placement. If you have questions or concerns about placement, please call the office for assistance with alternative placement.

We currently service the GTA and surrounding areas as well and many locations in Southern Ontario.

Please call us with any other questions we may have missed!